Service, integrity and reliability are values all customers desire. Kartaway, leaders in waste management services, incorporate a culture of service and reliability into their organization. All staff work to the company’s C.L.E.A.R. policy:
“Our Values provide our staff with a platform to make the best decisions for our clients, the environment and the Company”
- Commitment: We will all take responsibility for performing our role in servicing our clients, community and environment and challenge ourselves to do our best.
- Legacy: Our business has evolved over 120 years and whilst we focus upon the present we continue to plan for the future.
- Ethics: Honesty, Integrity and Moral Fortitude are the foundations of our success.
- Alignment: We will support each other in our roles and create an environment of teamwork to foster loyalty.
- Reliability: Our service will be consistent and we will strive to outperform expectations.
Creating a culture of service, responsibility and reliability within the company has resulted in an outstanding level of service to customers. Calls are answered courteously and customers are provided with information and advice on the most suitable waste management services for their organizational needs or, in the case of a householder, the best sized skip or bin for their rubbish removal requirements. Bins are delivered and picked up on time and will be scheduled to fit in with an organization’s daily routine.
Once an organization becomes an account customer they have an Account Manager, who is on hand to offer advice and solve any waste management problems. This same level of service is extended to the public Recycling Depots in Melbourne and Adelaide, which are clean and easy to access with friendly staff providing help to customers.
Kartaway recently announced the addition of the Hino 300 series truck, capable of servicing most medium to high density dwellings, to its Melbourne fleet.
With a rise in medium to high density housing within inner Metropolitan Melbourne providers of waste management services have run into difficulties providing effective waste collection services. Unable to access the bin rooms/areas due to restricted access and underground car parks many Waste Management Providers could only offer a reduced level of service. In order to guarantee a continuation of service quality to their Melbourne customers, Kartaway have introduced the newest member of its fleet, a new Hino 300 series truck, which has been affectionately dubbed “Junior”.
Mark Whelan, Director of National Operations at Kartaway said “It was evident that we needed a solution to allow us to continue delivering the best and most efficient possible service to our Melbourne customers. Having noted the Australian Bureau of Statistics findings that in 2010-2011 medium to high density dwellings accounted for over 90% of new building approvals in Inner Melbourne alone, and over 30% of Greater Metropolitan Melbourne we knew we had to act.”
Junior has a greatly reduced turning circle and, due to its dimensions, is able to service most underground car parks*. As well as accessibility to bin rooms in tight areas, Junior also offers a number of benefits including a reduction in excessive street noise caused by curb-side tipping and improved curb appeal, as bins can be collected from underground car parks rather than curbs.
Kartaway has operated for over 120 years and is a leader in the Waste Management and Recycling Industry. The company services Commercial, Residential and Constructions sectors through its Open Top and Rear Lift bin divisions. Call 1300 132 132 to talk about Junior with an Account Manager.
* For underground car parks with a maximum entry height of 2.05 metres.
Another fire caused by tyre stockpiling is linked to an accused murderer, Ron Medich. The Sydney Morning Herald reported on November 18th that the fire almost gutted a tyre dump in Sydney’s west and the company Carbon Polymers, part owned by Ron Medich, faces expulsion from the site. In New South Wales alone there have been 256 blazes over the past five years linked to tyres.
The issue of fires caused by tyres has concerned industry associations and the recent removal of tyre storage from Queensland’s Department of Environment Environmentally Relevant Activities (ERAs) in the Environmental Protection Regulation has been further cause for concern. The Environment Protection Authority is working with environment group Boomerang Alliance to reduce the number of toxic fires involving tyres.
Kartaway collect used tyres in Melbourne, Adelaide, Queensland and ensure that the tyres are then sent to bona fide recyclers. Unfortunately, a criminal element has crept into the market, offering cheap disposal of tyres. The unsuspecting customer is told the tyres are being stored temporarily but the used tyres are being stored in facilities not purpose built to offset the risk of long lasting “oil fires” generated by waste tyres. Unfortunately, most of these rogue operators do not recycle or dispose of the tyres responsibly and stockpiling has re-emerged. When disposing of tyres customers should be asking how and where the tyres are being disposed of. Kartaway customers can rest assured their tyres will be safely recycled. CEO of the Australian Council of Recycling, Grant Musgrove in his submission to the Department of Environment has stated “It is important that regulations are in place to ensure operators that charge customers to collect tyres for recycling do actually recycle or dispose of the tyres without negative impacts on the environment and to human health.” He advises that the environmental costs of these fires is high – waterways, soil and the air are all affected adversely, also posing a risk to human health.
With the federal election over Australian businesses are more confident. Master builders are looking to an upturn in building and the small to medium builders are ready to go. With the help of the First Home Owners Grant available for building or purchasing a brand new home,designed to stimulate building, and the current low interest rates building is bound to increase.
Building sites require management of the waste generated. Builders look to an efficient, reliable and flexible waste management company to make their job that much easier. A rubbish removal service that can be scheduled to do pick-ups and drop-offs to fit in with the builder’s timetable, sort waste and recycle most waste collected is a definite plus for any building site. A company that can also manage multi sites for a builder is even better. Kartaway is one such company.
Operating in most states of Australia, Kartaway provides an efficient waste management service to builders, businesses, factories, body corporate and shopping centres. The Canberra Branch have recently added Googong, Jacka, Moncrief and Tralee to the many suburbs they service with excellent rubbish removal, recycling and full waste management programs. Also servicing regional areas, the Canberra Branch can deliver skips and bins to –
- Sutton / Gundaroo
Ready to provide a range of services from a small skip for a home clean up to large walk in bins for large building sites and full waste management plans for factories and shopping centres you can rely on Kartaway. Their pricing is competitive and their customer service is excellent. Call to discuss your waste management needs with an Account Manager on 1300 362 362.
Kartaway proudly announces the introduction of the durable front lift
factory bin to its large range of bins. The factory bins are available in three sizes:
The range has been designed to suit small factories with the 1.5m3 bin and larger factories with the 3.0m3 or 4.5m3 bins, depending on the amount of waste being collected. The bins can be fitted with castors for easy manoeuvrability around the factory and all are fitted with plastic lids and locks for security, ensuring only authorised personnel can fill the bins. Ideal for off cuts, plastics, strapping, timber and food waste the factory bins are highly versatile and the front loader allows for easy pick up and drop off, particularly in tight spaces.
As leaders in waste management services Kartaway offer efficient service, reasonable pricing and excellent customer service, as well as 30 day credit terms and a dedicated Account Manager to all account customers. A Kartaway Account Manager will benefit your organisation by developing an efficient waste management program. Pick ups and deliveries will be timed to suit your business operations, scheduled to a daily, weekl y or fortnightly cycle. Kartaway do not have hidden costs and are leaders in recycling. http://www.kartaway.com.au/index.html
With their own public Recycling Depots located in Brunwick East, Melbourne and Campbelltown, Adelaide Kartaway are dedicated to diverting as much waste as possible from landfill. Recycling paper and cardboard, fluorescent tubes, green waste, liquid waste, metal, pallets and computers as well as many other items the Depots are open 7 days a week.
Call Kartaway on 1300 362 362 to discuss your organisation’s waste program with an experienced, dedicated Account Manager.
The City of Sydney are seriously considering using PIN numbers for rubbish disposal for residents in a cluttered cul-de-sac in Royston Street, Darlinghurst. The situation has become so bad that a novel approach to rubbish removal and recycling was urgently needed. The City of Sydney came up with a unique idea – chutes leading down to an underground collection point. Five 1100 litre bins for general waste and recycling would be at the end of the chutes and a scissor lift would be used to bring the bins up to street level for collection. Residents would use PINs to access the chutes.
According to a report in the Sydney Morning Herald this is included in the City of Sydney Draft Waste Policy and came about because the street had become an eyesore. Lacking space in the front of the older style apartment buildings to store their wheelie bins the residents had taken to leaving them in the middle of the traffic island in the centre of the cul-de-sac. Then came recycling bins, adding to the clutter, then illegal dumpers began to leave their rubbish, along came the rats and cockroaches and the whole situation was out of control. The project is estimated to cost $85,000
Kartaway has solved similar problems for their corporate customers. In Melbourne and Sydney Kartaway Account Managers have developed customised waste management programs to overcome challenging situations. One example was at a multi-level corporate building in the heart of Melbourne. With wheelie bins cluttering the loading dock deliveries to the building were being compromised. The solution Kartaway were able to offer was to install two of their CP50 compactor units, one for general waste and one for cardboard recycling.
As the units only require a small amount of space they were able to be located in another area that had been underutilised. The compactor units compact the waste down resulting in a more efficient waste management program with fewer pick-ups required than for wheelie bins. The loading dock was now freed up for it’s original purpose, the building’s deliveries.
Kartaway are able to customise novel waste management solutions to suit organisations’ unique situations. Call 1300 362 362 to speak to an Account Manager about a customised waste management program to suit your waste needs.
SMH article at : http://www.smh.com.au/environment/pinprotected-bins-how-city-will-clean-up-eyesore-20130721-2qch7.html#ixzz2ZkDOr0YP
That welcoming voice on the end of the phone when you call the Kartaway office in Adelaide to order a skip or bin or to discuss your waste management needs will be one of the friendly team ready to help you sort out your rubbish removal requirements.
Our Operations/Fleet Controller, Con Katsikeros is one of those friendly voices, delivering outstanding customer service, he knows the Kartaway products and services ‘inside and out’. Commencing at Kartaway in 2006, he has an intimate understanding of the waste management industry and is resourceful and responsive to customers’ enquiries and needs. He directs and schedules the fleet operations to ensure a smooth, timely
and efficient delivery and pick-up of skips and bins to our customers. He is esteemed by his colleagues and peers, valued by Kartaway Management and customers truly appreciate his excellent and reliable service.
Con is ably supported by Isaac Elliott, General Administrative Clerk, who is also at times the helpful voice on the phone answering customer’s queries and taking skip and bin bookings. Bright and efficient his friendly, outgoing and personable manner is a delight and has endeared him to his colleagues and customers alike. A customer service professional and tech savvy, he brings a strong background in customer service to the Adelaide branch, having worked for two years at AV Jennings as a Customer Service Officer for both Victoria and South Australia. He joined the Kartaway Adelaide office in February this year and has proved himself an asset to the team.
Friendly Customer Service at Kartaway extends beyond the office to the Transfer Station at Campbelltown. Quenton Hogg, newly appointed to the Site Supervisor role greets customers with a friendly smile and cheery disposition. With a depth of industry knowledge and a focus on safety Quenton has completed numerous safety courses, construction inductions and has various tickets and accreditations. He is an efficient team leader and enjoys providing top level customer service to customers visiting the site.