Tag Archives: rubbish removal

Waste Management Company Creates a Culture of Service and Reliability

Service, integrity and reliability are values all customers desire. Kartaway, leaders in waste management services, incorporate a culture of service and reliability into their organization. All staff work to the company’s C.L.E.A.R. policy:

“Our Values provide our staff with a platform to make the best decisions for our clients, the environment and the Company”

  • Commitment: We will all take responsibility for performing our role in servicing our clients, community and environment and challenge ourselves to do our best.
  • Legacy: Our business has evolved over 120 years and whilst we focus upon the present we continue to plan for the future.
  • Ethics: Honesty, Integrity and Moral Fortitude are the foundations of our success.
  • Alignment: We will support each other in our roles and create an environment of teamwork to foster loyalty.
  • Reliability: Our service will be consistent and we will strive to outperform expectations.

Creating a culture of service, responsibility and reliability within the company has resulted in an outstanding level of service to customers.  Calls are answered courteously and customers are provided with information and advice on the most suitable waste management services for their organizational needs or, in the case of a householder, the best sized skip or bin for their rubbish removal requirements. Bins are delivered and picked up on time and will be scheduled to fit in with an organization’s daily routine.

Once an organization becomes an account customer they have an Account Manager, who is on hand to offer advice and solve any waste management problems. This same level of service is extended to the public Recycling Depots in Melbourne and Adelaide, which are clean and easy to access with friendly staff providing help to customers.

Advertisements

Leave a comment

Filed under Uncategorized

Imagine Using a Pin Number To Remove Waste

The City of Sydney are seriously considering using PIN numbers for rubbish disposal for residents in a cluttered cul-de-sac in Royston Street, Darlinghurst. The situation has become so bad that a novel approach to rubbish removal and recycling was urgently needed. The City of Sydney came up with a unique idea – chutes leading down to an underground collection point. Five 1100 litre bins for general waste and recycling would be at the end of the chutes and a scissor lift would be used to bring the bins up to street level for collection. Residents would use PINs to access the chutes.

According to a report in the Sydney Morning Herald this is included in the City of Sydney Draft Waste Policy and came about because the street had become an eyesore. Lacking space in the front of the older style apartment buildings to store their wheelie bins the residents had taken to leaving them in the middle of the traffic island in the centre of the cul-de-sac. Then came recycling bins, adding to the clutter, then illegal dumpers began to leave their rubbish, along came the rats and cockroaches and the whole situation was out of control. The project is estimated to cost $85,000

Kartaway has solved similar problems for their corporate customers.  In Melbourne and Sydney Kartaway Account Managers have developed customised waste management programs to overcome challenging situations.  One example was at a multi-level corporate building in the heart of Melbourne. With wheelie bins cluttering the loading dock deliveries to the building were being compromised.  The solution Kartaway were able to offer was to install two of their CP50 compactor units, one for general waste and one for cardboard recycling.
Kartaway Compactor Unit from rear  As the units only require a small amount of space they were able to be located in another area that had been underutilised.  The compactor units compact the waste down resulting in a more efficient waste management program with fewer pick-ups required than for wheelie bins.  The loading dock was now freed up for it’s original purpose, the building’s deliveries.

Kartaway are able to customise novel waste management solutions to suit organisations’ unique situations. Call 1300 362 362 to speak to an Account Manager about a customised waste management program to suit your waste needs.

SMH article at : http://www.smh.com.au/environment/pinprotected-bins-how-city-will-clean-up-eyesore-20130721-2qch7.html#ixzz2ZkDOr0YP

Leave a comment

Filed under Uncategorized

Like Kartaway Facebook Pages for a Free Skip in Melbourne, Adelaide or Qld

Kartaway are giving away skips!  Simply like their Facebook site in your city to win a skip if you are one of the first 400 likes.  Like Kartaway Melbourne Facebook page https://www.facebook.com/pages/Kartaway-Melbourne/486255654757757 and you will be in the running to win a free 2.5m skip bin. Like Kartaway Adelaide Facebook page https://www.facebook.com/pages/Kartaway-Adelaide/140764899442024  and you will be eligible to win a free 3m skip bin or like Kartaway Queensland Facebook page https://www.facebook.com/pages/Kartaway-Queensland/117789101753492
and you will be in the running to win a free 3m skip bin in either Brisbane, the Gold Coast or Sunshine Coast, depending where you live.

If you live in Melbourne or Adelaide Kartaway will reycle most of the waste they collect at their Recycle Depots at 32 Kirkdale Rd, East Brunswick, Melbourne and Virginia Rd, Newton, Campbelltown, Adelaide. Their Depots are open to the public 7 days a week, affordable, clean and accessible.

A 2m skip or 3m skip bin will be perfect for a clean up at home or for getting rid of old materials from your renovation.  Builders and Landscapers will find the size great for a clean-up at the end of a job.  You can dispose of those items you can’t put in the recycling bin at home, like concrete, old white goods, bricks, green waste, old car parts and excess soil and clay. Renovators can get rid of their old tiles, timber, sheet iron and old bathroom fittings.

Skips and bins are great because you can use them when you need to get rid of of your rubbish, not when council holds a collection day and also you can get dispose of a lot of things that council simply won’t take.  Kartaway are very efficient, they drop of the skip or bin when you order it and pick it up when you let them know it’s full.  It’s as simple as that.

Call 1300 362 362 to order a bin to suit your job and remember to like the Kartaway Facebook page in your city.

Leave a comment

Filed under Uncategorized

The Friendly Team at Kartaway Adelaide

That welcoming voice on the end of the phone when you call the Kartaway office in Adelaide to order a skip or bin or to discuss your waste management needs will be one of the friendly team ready to help you sort out your rubbish removal requirements.

Our Operations/Fleet Controller, Con Katsikeros is one of those friendly voices, delivering outstanding customer service, he knows the Kartaway products and services ‘inside and out’. Commencing at Kartaway in 2006, he has an intimate understanding of the waste management industry and is resourceful and responsive to customers’ enquiries and needs. He directs and schedules the fleet operations to ensure a smooth, timely
and efficient delivery and pick-up of skips and bins to our customers. He is esteemed by his colleagues and peers, valued by Kartaway Management and customers truly appreciate his excellent and reliable service.

Con is ably supported by Isaac Elliott, General Administrative Clerk, who is also at times the helpful voice on the phone answering customer’s queries and taking skip and bin bookings. Bright and efficient his friendly, outgoing and personable manner is a delight and has endeared him to his colleagues and customers alike.  A customer service professional and tech savvy, he brings a strong background in customer service to the Adelaide branch, having worked for two years at AV Jennings as a Customer Service Officer for both Victoria and South Australia. He joined the Kartaway Adelaide office in February this year and has proved himself an asset to the team.

Friendly Customer Service at Kartaway extends beyond the office to the Transfer Station at Campbelltown.  Quenton Hogg, newly appointed to the Site Supervisor role greets customers with a friendly smile and cheery disposition.  With a depth of industry knowledge and a focus on safety Quenton has completed numerous safety courses, construction inductions and has various tickets and accreditations.  He is an efficient team leader and enjoys providing top level customer service to customers visiting the site.

Leave a comment

Filed under Uncategorized

Kartaway Welcomes a New Senior Manager in Adelaide

The Kartaway Adelaide branch is thrilled to introduce their new Senior Manager, John Ptak. He will commence duties as Manager Commercial Services next Monday (8th April).  The position has been newly created and John brings a wealth of experience to the role.

He was born in the UK and has a solid history of experience in the waste industry in South Australia in senior management roles. He gained a wealth of industry expertise and knowledge in waste management working at Transpacific from 2006 until the present where his roles encompassed total responsibility for all aspects of the business and more recently he became the South Australian Regional Manager from 2011-2013. His experience there covered accounting, administration, customer service, data, operations, workshop and sales. Previously working for a leading waste management company in South Australia, WMP, he managed  the fleet, landfill, waste transfer stations and waste collection operations. Prior to that he gained management experience in Senior Management roles in Indonesia, Thailand and Papua New Guinea.

Leave a comment

Filed under Uncategorized

The Women at Kartaway Waste Management Group

Who are the people that run Kartaway? In our last blog we brought you short profiles on Tony Whelan, James Whelan and Mark Whelan and now we bring you profiles on the women who join them in running this very successful waste management business, Christine and Lyn Whelan:

Lyn Whelan
Non-Executive Director

Lyn became a founding Director of Whelan Kartaway Pty Ltd in 1987. Lyn’s comprehensive knowledge of the Waste Industry, acquired through her active participation and involvement in the course of her 25 years of Directorship, contributes to the ongoing growth and development of Kartaway. Lyn continues in this role today.

Christine Whelan
Non-Executive Director

Christine was appointed as a Non-Executive Director of Whelan Kartaway on 27 September 2012. Christine brings a wealth of experience to the role having spent 5 years in the fashion industry and 23 years in the travel industry, of which 7 years are as the Owner/Director of a prominent south-eastern travel agency. Having extensively travelled the world over a number of years Christine is looking forward to contributing to the continual growth of Kartaway.

Leave a comment

Filed under Uncategorized

The People at Kartaway Waste Management Group

The Whelan family have a long involvement in the industry and bring their expertise to the table, get to know more about them in the short profiles below:

Tony Whelan
Non-Executive Director, Chairman

Tony Whelan commenced at Whelan the Wrecker in 1956, becoming a Director of the Company and Director in charge of demolition operations in Melbourne until 1980.

In 1977, Tony commenced the Kartaway Rubbish Removal Group, as a part of Whelan the Wrecker, overseeing the expansion into Mornington Peninsula (1982) and South East Queensland (1985).

Tony went on to become the first Chairman and Managing Director of the newly formed Whelan Kartaway Pty Ltd on 1 September 1987.

During the 1990s, Tony Whelan was, for many years, the Chairman of the Bin Group – a subcommittee of the Victorian Waste Management Association (VWMA) – and was awarded life membership of the VWMA in 2002.

James Whelan
Managing Director

James commenced working with Kartaway in 1989 in operations and general administration. In 1996 he was appointed a Director and General Manager and in 2001 he accepted the role of Managing Director of Kartaway.

James has been an Executive Member of the Victorian Waste Management Association (VWMA) since 2001 and was President of this industry association from 2007-2010.

In 2010, James was elected in an Executive position for Waste Contractors and Recycling Association of Queensland (WCRA Qld) and has held the position since this time.

Together with his brother, Mark, James continues to grow Kartaway within the waste management sector.

Mark Whelan
Director National Operations

Mark commenced with Kartaway in January 1997 as Supervisor of the Brunswick Waste Transfer Station. Four years later, in 2001, Mark moved to Head Office following his appointment as National Operations Manager.

Mark’s formal qualifications in the environmental and waste sectors, coupled with practical experience across industry tiers gives him a wide network of consultants. This along with a hands on working knowledge of all aspects of Kartaway’s business has enabled him to develop Kartaway’s profile throughout Australia.

Mark was appointed as a Director of Kartaway in September 2002 and continues in this role today.

Our next blog will tell you more about the whelan women at Kartaway.

Leave a comment

Filed under Uncategorized