Service, integrity and reliability are values all customers desire. Kartaway, leaders in waste management services, incorporate a culture of service and reliability into their organization. All staff work to the company’s C.L.E.A.R. policy:
“Our Values provide our staff with a platform to make the best decisions for our clients, the environment and the Company”
- Commitment: We will all take responsibility for performing our role in servicing our clients, community and environment and challenge ourselves to do our best.
- Legacy: Our business has evolved over 120 years and whilst we focus upon the present we continue to plan for the future.
- Ethics: Honesty, Integrity and Moral Fortitude are the foundations of our success.
- Alignment: We will support each other in our roles and create an environment of teamwork to foster loyalty.
- Reliability: Our service will be consistent and we will strive to outperform expectations.
Creating a culture of service, responsibility and reliability within the company has resulted in an outstanding level of service to customers. Calls are answered courteously and customers are provided with information and advice on the most suitable waste management services for their organizational needs or, in the case of a householder, the best sized skip or bin for their rubbish removal requirements. Bins are delivered and picked up on time and will be scheduled to fit in with an organization’s daily routine.
Once an organization becomes an account customer they have an Account Manager, who is on hand to offer advice and solve any waste management problems. This same level of service is extended to the public Recycling Depots in Melbourne and Adelaide, which are clean and easy to access with friendly staff providing help to customers.
Kartaway recently announced the addition of the Hino 300 series truck, capable of servicing most medium to high density dwellings, to its Melbourne fleet.
With a rise in medium to high density housing within inner Metropolitan Melbourne providers of waste management services have run into difficulties providing effective waste collection services. Unable to access the bin rooms/areas due to restricted access and underground car parks many Waste Management Providers could only offer a reduced level of service. In order to guarantee a continuation of service quality to their Melbourne customers, Kartaway have introduced the newest member of its fleet, a new Hino 300 series truck, which has been affectionately dubbed “Junior”.
Mark Whelan, Director of National Operations at Kartaway said “It was evident that we needed a solution to allow us to continue delivering the best and most efficient possible service to our Melbourne customers. Having noted the Australian Bureau of Statistics findings that in 2010-2011 medium to high density dwellings accounted for over 90% of new building approvals in Inner Melbourne alone, and over 30% of Greater Metropolitan Melbourne we knew we had to act.”
Junior has a greatly reduced turning circle and, due to its dimensions, is able to service most underground car parks*. As well as accessibility to bin rooms in tight areas, Junior also offers a number of benefits including a reduction in excessive street noise caused by curb-side tipping and improved curb appeal, as bins can be collected from underground car parks rather than curbs.
Kartaway has operated for over 120 years and is a leader in the Waste Management and Recycling Industry. The company services Commercial, Residential and Constructions sectors through its Open Top and Rear Lift bin divisions. Call 1300 132 132 to talk about Junior with an Account Manager.
* For underground car parks with a maximum entry height of 2.05 metres.